Q: I submitted an order, but did not receive a confirmation e-mail. What does this mean?

A: If you did not receive a confirmation e-mail, your order was not processed, and you were not charged for the tickets. It is possible that your order was in the queue when the time-slot sold out. Please try purchasing tickets for a different time or date.

Q: I would like to refund my order. Is this possible?

A: MoMA refunds unused tickets. To request a refund, e-mail onlinetickethelp@moma.org. Please include the reason for the return. Please note that refunds can take three to ten business days to appear on your credit card statement.

Q: The online ticketing system freezes (locks-up). I’ve hit the Submit button, but nothing happens. What should I do?

A: The most common problems people have with our ticketing system are:

• Typing spaces or dashes in the phone number fields
• Including spaces or dashes in the credit card number field
• Using the Safari browser
• Entering a foreign postal code in the U.S. zip code field
• Entering a U.S. zip code in the postal code field (for countries other than the U.S.)
• If you correct these errors and are still having problems, please e-mail onlinetickethelp@moma.org. Include the exact error message you received or attach a screen-shot of the message in your e-mail.

Q: I bought tickets for the wrong date. Can I change them to a different date?

A: It is not possible to change the date on your tickets. If you would like a refund of your order, e-mail onlinetickethelp@moma.org. Please note that refunds can take three to ten business days to appear on your credit card statement.

Q: I am unable to print my tickets. What do I do?

A: You may use our ticket reprint function to reprint you tickets. Or, you may pick them up at the information desk on the day of your visit. (http://moma.org/visit/calendar/tickets/reprint)

Q:  Whom do I contact if I have other technical difficulties purchasing tickets?

A:  If you have encountered a problem not covered in this FAQ, please e-mail onlinetickethelp@moma.org. Please state the issue you had trying to purchase tickets. Specify if it was an Event and/or Admission Ticket(s).

Monday, May 21, 2012